Terms of Service

1. Acceptable Use

You agree to use LeadPilot responsibly and in compliance with all applicable laws. Specifically:

• B2B only. LeadPilot is designed exclusively for business-to-business outreach. You must not use it to contact individual consumers.
• No spam. You must send relevant, personalized messages. Mass, untargeted, or deceptive emails are prohibited.
• Respect unsubscribes. You must honor all unsubscribe requests promptly. LeadPilot automatically processes unsubscribe requests, and you must not circumvent this.
• No illegal content. You must not send emails containing illegal, fraudulent, or harmful content.
• Accurate sender information. All emails must include accurate sender identification and a valid physical mailing address.

2. Outreach Compliance

Because LeadPilot conducts outreach on your behalf and in your name, we require strict adherence to commercial messaging regulations:

• CAN-SPAM Act. All commercial messages sent on your behalf must comply with the CAN-SPAM Act, including accurate sender identification, a valid physical postal address, and a clear opt-out mechanism. LeadPilot sends with accurate sender identification and automatically includes a clear opt-out mechanism in every outreach message; your physical postal address is included when you provide one, and you are responsible for providing a valid postal address for your outreach. You must not ask us to remove or bypass any of these elements.
• Service area. LeadPilot currently conducts outreach to United States based businesses only. Where outreach to other jurisdictions becomes available, additional regimes such as GDPR (legitimate interest, data subject requests) and CASL will apply.
• Truthful positioning. The information you provide about your product, claims, and guardrails must be accurate. Outreach content is generated from what you tell us; false inputs produce false outreach, and you are responsible for the inputs.
• No list uploads for outreach. LeadPilot sources and researches buyers against the rubric you approve. You must not use the service to contact individual consumers or people who have opted out of commercial communications.

Violation of these rules may result in immediate account suspension or termination.

3. Account Responsibilities

• You are responsible for maintaining the security of your account credentials.
• You must provide accurate account information and keep it up to date.
• You are responsible for all activity that occurs under your account.
• You must notify us immediately if you suspect unauthorized access to your account.
• You must be at least 18 years old to use LeadPilot.

4. Subscriptions and Payment

• Monthly subscriptions. LeadPilot uses recurring monthly subscriptions billed through Stripe. Your plan, price, included capacity and renewal terms are shown before checkout and in Billing. Agency accounts may have a platform subscription and separate client-workspace subscriptions.
• Billing and setup. Billing starts at checkout. Mailbox provisioning and warmup take time; buying a plan does not mean immediate sending or full capacity on the first day. Sending remains subject to mailbox health, audience qualification, campaign readiness, your settings and available capacity.
• Cancellation and refunds. Use Billing to review the cancellation terms that apply to your subscription. An eligible immediate cancellation before the first send can refund the current month. After sending starts, cancellation normally takes effect at the end of the paid billing period. Pausing outreach does not cancel a subscription. The cancellation screen shows the effective date and refund eligibility before you confirm.
• Scope and results. Plan capacity describes the service available under your plan. It is not a guarantee of delivered messages, responses, meetings, or sales.
• Price changes. We may adjust subscription prices with 30 days notice. Existing paid billing periods retain their agreed price.

5. AI-Generated Content

LeadPilot uses artificial intelligence to generate email drafts, analyze replies, and suggest outreach strategies. By using LeadPilot, you acknowledge and agree:

• AI limitations. AI-generated content may contain errors, inaccuracies, or statements that do not accurately represent your product, service, or business. AI models can produce plausible-sounding but incorrect or misleading information.
• No guarantees of accuracy. LeadPilot does not warrant, guarantee, or represent that any AI-generated content is accurate, truthful, complete, or free from errors. We do not verify the factual accuracy of AI-generated email drafts.
• Your campaign choices. You are responsible for the product facts, claims, audience criteria and campaign content you provide or approve. Review the representative sequence and any material changes before activating them. Automatic buyer approval is optional: when enabled, qualified buyers can enter outreach without individual review, using personalization within your configured campaign.
• No liability for AI content. LeadPilot bears no liability whatsoever for claims, statements, representations, promises, or guarantees made in AI-generated emails, whether or not you reviewed them before sending. This includes, without limitation, false claims about your product, inaccurate statistics, fabricated endorsements, or misleading promises.
• Automated sending. If you enable automated sending features (e.g., buyer approval, follow-up sequences, or supported replies to explicit requests), you accept full responsibility for all emails sent automatically on your behalf. You should periodically review automated messages to ensure accuracy.

6. Data Ownership

• Your data. You own all data you provide to LeadPilot, including prospect lists, email content, and business information.
• Data processing. We process your data solely to provide the service. We do not sell your data to third parties.
• AI-generated content. Email drafts and other content generated by our AI are created on your behalf. You own the content once sent, and you bear full responsibility for it.
• Data portability. You can request an export of supported workspace data in JSON format from Billing. Exports respect workspace access and account permissions.
• Data deletion. Account deletion is handled under our Privacy Policy, including applicable retention obligations and suppression records needed to honor opt-outs.

7. Limitation of Liability & Disclaimer of Warranties

To the maximum extent permitted by applicable law:

• LeadPilot is provided "as is" and "as available" without warranties of any kind, whether express, implied, statutory, or otherwise, including without limitation any warranties of merchantability, fitness for a particular purpose, title, or non-infringement.
• We do not warrant that AI-generated content will be accurate, complete, reliable, current, or error-free.
• We are not liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including but not limited to loss of profits, data, business, goodwill, or reputation, regardless of the theory of liability.
• Our total aggregate liability arising out of or relating to these Terms or the use of LeadPilot shall not exceed the amounts you paid to LeadPilot in the 12 months preceding the claim.
• We are not responsible for whether any individual message reaches its recipient, the accuracy of buyer data provided by third-party sources, or the business outcome of any meeting.
• You are solely responsible for the content of all emails sent through our platform (whether AI-generated, manually composed, or a combination) and any legal, business, or reputational consequences of that outreach.

8. Indemnification

You agree to indemnify, defend, and hold harmless LeadPilot, its officers, directors, employees, agents, and affiliates from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to: (a) your use of the service; (b) any emails sent through your account, including AI-generated content; (c) any violation of these Terms; (d) any claim that content sent through your account infringes or violates the rights of any third party; or (e) any false, misleading, or inaccurate claims made in emails sent through your account, regardless of whether the content was generated by AI.

9. Termination

• You can start account deletion from Billing, subject to the ownership and retention limits in our Privacy Policy.
• We may suspend or terminate your account if you violate these Terms, particularly the acceptable use and outreach compliance sections.
• We may terminate accounts that have been inactive for more than 12 months.
• Upon termination, your data will be deleted in accordance with our Privacy Policy.

10. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of laws principles. Any disputes arising under these Terms shall be resolved exclusively in the state or federal courts located in Delaware.

11. Modifications

We may update these Terms from time to time. Material changes will be communicated via email or an in-app notification at least 14 days before they take effect. Continued use of LeadPilot after the changes take effect constitutes acceptance of the updated Terms.

12. Contact

If you have questions about these Terms, please contact us at:

legal@leadpilot.ai